We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Transport Layer Security (TLS) to protect your personal information during data transport. TLS encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting any sensitive information, including your credit card information.
Personal information provided on the website and online credit card transactions are transmitted through a secure server using TLS encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing TLS; also, your browser may give you a pop-up message that you're about to enter a secure area.
You may purchase online merchandise by calling toll-free 1.888.888.4757, 24 hours a day, seven days a week. One of our customer service associates will gladly take your order.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
The information we collect
We may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access the entire website or participate in all of its features.
We receive and store any personally identifiable information when you:
We may collect the following personally identifiable information:
When you register with us as an online customer, we may ask for additional information, such as your favorite designers. During registration of your customer account, we collect and implement your personal data in order to finalize the order process, as well as customize your personal shopping experience. Your data will be transmitted to third parties for certain purposes, for example, to complete your current order or to third parties who assist Neiman Marcus with its marketing efforts, subject to applicable data privacy laws.
For customers based in the United States, when you visit this website, whether or not you are logged in or enter any personal information, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. For European Union customers, such information is collected once your consent is provided. We may use this collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
When you visit one of our stores or shop via the NM mobile app, we may also automatically collect information about your geo-location based, in part, upon which wireless network has been accessed. When this happens we attempt to de-identify the information, which means that we remove or change (e.g., hash) certain pieces of information that might be used to link the data to you, or to your device. We will not attempt to re-identify geo-location information (i.e., link it to you or your device) unless you affirmatively give us permission to collect geo-location information about you. If you give us such permission, you can later decide to opt-out. To disable geo-location on your mobile device, open your Settings app, and tap Privacy. Then, tap on Location Services. Scroll down until you see the "NM" app and tap on the toggle on the right hand side so that the toggle is no longer green.
Our mobile applications will not transmit geo-location information about you to us unless you give them permission to do so.
Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.
The Information We Collect was last updated May 25, 2018.How we use the information we collect
Others with whom we share your information
Neiman Marcus may collect your personal data, subject to applicable data privacy laws. The data we collect is necessary for the operation of our business and in our legitimate interest. We may collect information to:
Neiman Marcus does not subject you to decisions which might have a legal effect on you due solely to the automated processing of personal data.
For US residents, we undertake marketing only in compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, and other applicable laws. For EU residents, we undertake marketing only with your expressive affirmative consent and in compliance with applicable data privacy laws. EU residents will not be added to the marketing lists unless they have already provided such express affirmative consent.Others With Whom We Share Your Information
All of the information that we collect, as described above, may be shared among all Neiman Marcus entities, including Horchow, Bergdorf Goodman, and Last Call.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them, use the information only to perform their obligations in our agreements with them, and abide by applicable data privacy laws.
Other Companies: Neiman Marcus may partner with select vendors to market goods and services to you which, based on your preferences, we believe may be of interest. If you do not wish for your information to be shared with these carefully selected outside companies, you may write to Neiman Marcus Customer Care at P.O. Box 650589, Dallas, TX, 75265-0589 or call toll-free 1-888-888-4757.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Neiman Marcus partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. To choose to opt-out of this service we have with our third-party advertising partner, click here.Your choices regarding use of the information we collect
We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.
Emails: If you do not want to receive email from Neiman Marcus or its affiliates you can click on the "Manage Your Email Preferences" link at the bottom of any email communication sent by us. Choose "Unsubscribe" at the bottom of the page that opens.
Direct Mail or Telephone Marketing: If you provided your email address to a sales associate and no long wish to receive in-store or omni-channel promotions, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of the e-receipt, or the link provided at the bottom of an email send by the sales associate. You may also email storeemailoptout@NeimanMarcus.com.
You also have the option to write to Neiman Marcus Customer Care at: P.O. Box 650589, Dallas, TX 75265-0589.
If you choose to write to us, please include your name and address, and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
These requests may also be made by calling our toll-free number: 1-888-888-4757.
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Mobile Messaging: If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Neiman Marcus Customer Care, P.O. Box 650589, Dallas, TX 75265-0589. Please allow 30 days for a response.
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
We use third party retargeting and remarketing features on our website. These technologies allow us to address internet users who previously visited the site by personalized advertising on our partners' websites. For this purpose, the retargeting or remarketing provider will store a cookie on your hard drive. Based on the cookie technology, anonymous user details will be stored - for example, the advertising you received from us or clicked, the products you viewed, or whether you made a purchase.
You may stop the use of the retargeting and/or remarketing feature by accessing the third party providers' cookie opt-out pages via the following links:
Criteo : https://www.criteo.com/privacy/
NAI Opt Out Tool: http://optout.networkadvertising.org/?c=1#!/
Digital Advertising Alliance Opt Out Tool: http://optout.aboutads.info/?c=2#!/
NMG websites use third party web analytics to monitor site and app traffic and visitor behaviors.
Google Analytics: To learn more about Google Analytics' privacy practices and any opt-out choices it offers, click here. (https://support.google.com/analytics/answer/6004245)
Adobe Analytics: To learn more about Adobe Analytics’ privacy practices or to opt-out of cookies set to facilitate reporting by Adobe Analytics, click here. (https://www.adobe.com/privacy/opt-out.html)
Please note that your opt-out status may be maintained by placement of an "opt-out" cookie on your device. If the cookie is removed or deleted, or you upgrade to a new version of your browser, change browsers or visit us from a different device, you will need to repeat this process to indicate your preference.
This Cookies, Web Beacons, and How We Use Them was last updated on May 25, 2018.
Use of Social Plugins
We use social plugins of several providers on our website in the respective standard plugin:
When you access one of our websites containing any of the above plugins, the plugin provider may store a cookie in your browser. We have no control over the scope of the data collected by the provider by means of the plugin.
The plugins may provide their hosts with information such as the date and time of your visit to our website(s), your IP address, or the type of browser you use. If you are logged on to your account with the plugin provider while visiting our websites, the provider may match this information and any data you enter to your user account, should you interact with the plugins. - for instance if you click the corresponding button on our website or post a comment. Your recommendations or comments may be displayed as information, together with your profile name and photograph, in the relevant provider's service - for instance in search results or in your user profile, or at other places on websites and in advertisements on the internet.
Even if you are not a member of the relevant provider's service, the provider may under certain circumstances nevertheless obtain and store your IP address. For the purpose and scope of data collection and further processing and use of your data by the provider, as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of Facebook, Twitter, and Weibo.
If you are a member of the relevant service and do not wish the service provider to collect data on you via our websites and connect them with the member data stored by the provider, you should log off your provider account before visiting our internet sites.
This Cookies, Web Beacons, and How We Use Them was last updated on May 25, 2018.Children's privacy
Protecting children's privacy is important to us. Our website is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our website is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.Links to other sites
While visiting our websites, you may link to websites operated by our business partners or other third parties. This does not mean that we endorse these websites. We do not make any representations or warranties about any website you may access through this website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
To make online shopping faster and easier, you may register with NeimanMarcus.com. As a registered customer, you only have to enter your shipping addresses and billing information once; that information will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
Express Checkout allows users to purchase a single item of merchandise through an expedited checkout process. By enabling Express Checkout, you agree that your payment method may be charged and your purchase completed by way of the Express Checkout process. Express Checkout is available only for purchase originating from and shipping to the Continental United States.
Express Checkout Last Updated February 25, 2016
We store personal data for different periods of time consistent with the purposes for which they were originally collected, as subsequently further authorized, or when required or allowed under applicable law.
EU residents have certain data subject rights which may be subject to limitations and/or restrictions. These rights may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) the right to data portability. If you wish to exercise one of the above mentioned rights, please send us your request via email to: privacy@NeimanMarcus.com. Individuals in Europe may also have the right to lodge a complaint about the processing of their personal data with their local data protection authority.
Once we receive your email, Neiman Marcus can provide you with that data or at least an explanation of why we cannot do so in the particular context, such as if responding to the request would be unreasonably expensive. If your concerns cannot be resolved, we can enter into appropriate third-party neutral dispute resolution.
Neiman Marcus, One Marcus Square, 1618 Main Street, Dallas, Texas 75201 is responsible for your privacy protection and is the official service provider. If you have questions regarding our website, the following information, or if you would like to contact our privacy protection representative, please contact us at privacy@NeimanMarcus.comAcceptance
We'll be happy to provide additional information or answer any questions. Please call us at toll-free 1.888.888.4757, or write to our Customer Care department at P.O. Box 650589, Dallas, TX 75265-0589.
Last updated on May 25, 2018.Mac user advisory
Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this Web Site are the property of Neiman Marcus, Bergdorf Goodman, or our suppliers and are protected by United States and international copyright laws:
The trademarks or trade dress of Neiman Marcus, Bergdorf Goodman, and our affiliates may not be used without our written permission. Trademarks or trade dress include the Neiman Marcus, Bergdorf Goodman and InCircle name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Neiman Marcus, Bergdorf Goodman or InCircle products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
You have permission to electronically copy and print hard copies of pages from this Web Site solely for personal, non-commercial purposes related to InCircle.com. Unless we give you written permission in advance, any other use of this Web Site, its content and its information, including linking or framing to this Web Site, are strictly prohibited.
Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Except for information necessary to fulfill your request related to our InCircle program, we do not want to receive confidential or proprietary information or trade secrets through this Web Site. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.
By visiting this Web Site, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our Web Site or to products pu rchased here shall be submitted to confidential arbitration in Dallas, Texas. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Texas. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web Site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with this Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
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